75 lines
2.2 KiB
Markdown
75 lines
2.2 KiB
Markdown
---
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title: Zammad
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---
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<span class="badge badge--secondary">Support level: Community</span>
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## What is Zammad
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> Zammad is a web-based, open source user support/ticketing solution.
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> Download and install it on your own servers. For free.
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>
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> -- https://zammad.org/
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## Preparation
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The following placeholders will be used:
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- `zammad.company` is the FQDN of the zammad install.
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- `authentik.company` is the FQDN of the authentik install.
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## authentik Configuration
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### Step 1 - Property Mappings
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Create two Mappings (under _Customisation/Property Mappings_) with these settings:
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#### name mapping
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- Name: Zammad SAML Mapping: name
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- SAML Attribute Name: name
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- Friendly Name: none
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- Expression: `return request.user.name`
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#### email mapping
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- Name: Zammad SAML Mapping: email
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- SAML Attribute Name: email
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- Friendly Name: none
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- Expression: `return request.user.email`
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### Step 2 - SAML Provider
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In authentik, create a SAML Provider (under _Applications/Providers_) with these settings :
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- Name : zammad
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- ACS URL: `https://zammad.company/auth/saml/callback`
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- Issuer: `https://zammad.company/auth/saml/metadata`
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- Service Provider Binding: Post
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- Audience: `https://zammad.company/auth/saml/metadata`
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- Property mappings: Zammad SAML Mapping: name & Zammad SAML Mapping: email
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- NameID Property Mapping: Zammad SAML Mapping: name
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### Step 3 - Application
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In authentik, create an application (under _Resources/Applications_) with these settings :
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- Name: Zammad
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- Slug: zammad
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- Provider: zammad
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## zammad Setup
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Configure Zammad SAML settings by going to settings (the gear icon), and selecting `Security -> Third-party Applications` and activate `Authentication via SAML` and change the following fields:
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- Display name: authentik
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- IDP SSO target URL: https://authentik.company/application/saml/zammad/sso/binding/init/
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- IDP certificate: ----BEGIN CERTIFICATE---- …
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- IDP certificate fingerprint: empty
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- Name Identifier Format: empty
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## Additional Resources
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- https://admin-docs.zammad.org/en/latest/settings/security/third-party/saml.html
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- https://community.zammad.org/t/saml-authentication-with-authentik-saml-login-url-and-auto-assign-permission/10876/3
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